Broadband (4)

Meeting: 
MQT on 2015-07-15
Session date: 
July 15, 2015
Reference: 
2015/2440
Question By: 
Fiona Twycross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

What steps are you taking to reduce the lag time between approval of a voucher and subsequent installation?

Answers

Answer for Broadband (4)
Broadband (4)

Broadband (4)

Answered By: 
The Mayor

Previous analysis has shown the average time between voucher approval and installation of connection is approximately 30 days and this remains static.  However, the time between voucher approval and installation of connection is not within our control and is difficult to measure accurately the time taken by the supplier because we do not always have detail of when a business places an order with a supplier. 

GLA officers regularly follow up with suppliers to clarify the reasons for any delay in installation and they also provide advice to SMEs who have concerns about installation lead-in times. 

Once an SME has had a voucher approved, provided they confirm that they have placed an order with their chosen supplier, the voucher is valid for a further six months.

This answer was received on 14/08/15