London Overground Passengers

MQT on 2015-07-15
Session date: 
July 15, 2015
Question By: 
Valerie Shawcross
Labour Group
Asked Of: 
The Mayor


London Overground carried 5.2 million less people than expected in 2014/15. TfL said this was due to "lower than anticipated demand". Can you explain why TfL's passenger projections were too high?


Answer for London Overground Passengers

Answer for London Overground Passengers

Answered By: 
The Mayor

Although passenger numbers in 2014/15 at 5.2 million were 3.6 per cent lower than forecast, they were still 3 per cent higher than in 2013/14. Since the first full year of the TfL concession in 2011/12, passenger numbers have increased by 37 million or 27 per cent.

The main reason for the slightly lower number of journeys in 2014/15 compared to the forecast was that more customers than expected were diverted away from London Overground as a result of engineering work. This essential engineering work included works to extend most trains from four to five cars, increasing capacity by 25 per cent.