Customer information screens between Stonebridge Park and Kensal Green stations (1)

Meeting: 
MQT on 2015-07-15
Session date: 
July 15, 2015
Reference: 
2015/2376
Question By: 
Navin Shah
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Did TfL help to finance these platform display screens? Was any sort of performance level agreed with Network Rail at the time?

Has the software ever been upgraded for that system, since installation?

Answer

Answer for Customer information screens between Stonebridge Park and Kensal Green stations (1)

Answer for Customer information screens between Stonebridge Park and Kensal Green stations (1)

Answered By: 
The Mayor

TfL upgraded the customer information screens when it took over management of the stations north of Queen’s Park in 2007. Trains north of Queen’s Park run on Network Rail infrastructure which affects the level of real-time information that the screens receive. TfL is looking at whether the information presented on the screens can be improved, although because it relies on an interface between London Underground and Network Rail systems, this may be technically complex and therefore expensive.

Customer safety is paramount to TfL and this is purely a lack of compatibility of different systems rather than an unsafe signalling system.