Automatic refunds for TfL delays (1)

Meeting: 
MQT on 2015-07-15
Session date: 
July 15, 2015
Reference: 
2015/2169
Question By: 
Richard Tracey
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor
Category: 

Question

Some sites, such as Claimmyrefund.co.uk, automatically refund an Oyster Card customers journey costs if they have been delayed more than 15 minutes. Under the current TfL system, it is not automatic and commuters must complete a form. Would it be possible for TfL to move to a system that offered automatic refunds?

Answer

Answer for Automatic refunds for TfL delays (1)

Answer for Automatic refunds for TfL delays (1)

Answered By: 
The Mayor

TfL already provides automatic refunds whenever services are significantly disrupted.

Where individual passengers are subject to delays around the 15 minute threshold, a refund can be claimed online via their Oyster card or contactless account. There is no need to complete a paper form. Customers can also phone our contact centre team to arrange for their refund.

The website Claimmyrefund.co.uk is not affiliated with or run by TfL. Websites such as this require individuals to provide their personal TfL logon details. TfL strongly advises its customers against sharing their personal account details with any third party.