London Underground lifts not operating due to an absence of trained staff

Meeting: 
MQT on 2015-07-15
Session date: 
July 15, 2015
Reference: 
2015/2149
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

From previous written questions it appears that the total number of hours that London Underground lifts were not operating solely due to an absence of trained staff increased significantly between 2013 and 2014.  What steps are being taken to reduce these closures?  Will you also ensure Transport for London start to regularly publish performance information relating to these closures on its website?

Answer

Answer for London Underground lifts not operating due to an absence of trained staff

Answer for London Underground lifts not operating due to an absence of trained staff

Answered By: 
The Mayor

Lift reliability on the Tube network is very good, with lifts available for 96.8 per cent of scheduled hours (excluding planned works) during 2014/15.

The number of instances when lifts were unavailable due to an absence of trained staff decreased by almost a quarter between 2013 and 2014 (down from 165 in 2013 to 126 in 2014). These type of incidents are quite infrequent and when they do occur are typically of a short duration. Half of the instances recorded in 2014 for example, lasted for less than three hours.

London Underground is currently rolling out a comprehensive customer service training programme for all station staff. The programme specifically covers accessibility training and will also help ensure there are sufficiently trained staff in place at stations with licences to manage lift operations.  

Lift reliability on the Tube network is monitored continuously and if a trend develops at a particular station TfL ensures that this is dealt with. TfL always endeavours to return lifts to service as soon as possible, to minimise inconvenience to customers.

When lift service is unavailable for any reason, including the absence of trained staff, this is communicated as widely as possible. Customers are kept informed via TfL’s website, twitter feeds, text and email travel alerts and station electronic service update boards. 

TfL will consider how more information about lift availability can be made available on its website. Information on lift reliability is already available in the London Underground performance reports available on TfL’s website. These are updated regularly and can be found here: www.tfl.gov.uk/corporate/publications-and-reports/underground-services-performance. The latest published performance figures for Period 1, which ended on 2 May, show that lift availability was 98.0 per cent.