TfL - Engine idling complaints

Meeting: 
MQT on 2015-07-15
Session date: 
July 15, 2015
Reference: 
2015/2129
Question By: 
Stephen Knight
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

Further to your answer to MQ2014/3099, can you provide a breakdown of the 817 reported incidents of engine idling, broken down by year and method of reporting (e.g. 'No Engine Idling' email address, written enquiry, telephone call)?

Answers

Answer for TfL - Engine idling complaints
TfL - Engine idling complaints

TfL - Engine idling complaints

Answered By: 
The Mayor

The following table displays each of the 817 reported cases of engine idling received by TfL Customer Services between 1 January 2011 and 31 December 2014. These cases are broken down by method of reporting.

These cases, as with all contact with TfL Customer Services, are dealt with by fully trained Customer Service Agents (CSAs), who work to provide responses within 10 working days.

The majority of these complaints are related to bus services and bus drivers receive training on the importance of not leaving their engines running unnecessarily.  TfL takes these complaints very seriously and, provided there are sufficient details to investigate, TfL operational staff will be deployed to locations for which they have received complaints to carry out spot checks. TfL will also remind bus drivers of the need to turn off engines when stationary.

Year/ Channel

Number of Cases

2011

243

E-Mail

36

Internet

17

Letter

3

Telephone

187

2012

158

E-Mail

15

Internet

27

Telephone

116

2013

256

E-Mail

70

Internet

50

Letter

4

Telephone

132

2014

160

E-Mail

64

Internet

34

Letter

2

Telephone

60

Grand Total

817

This answer was received on 24/07/15.