Unused Oyster cards (4)

MQT on 2015-07-15
Session date: 
July 15, 2015
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Will you consider instructing Transport for London to directly contact all registered Oyster card owners who hold live cards which have not been used for more than one year to inform them of their option to claim a refund on the balance and deposit and that the possession of an Oyster card is no longer even necessary to obtain the cheapest fare options since the rollout of contactless payment?


Answer for Unused Oyster cards (4)

Answer for Unused Oyster cards (4)

Answered By: 
The Mayor

Please see my response to MQ2015/2033.

TfL regularly sends email alerts to registered customers and will continue to remind customers about their options in relation to unused Oyster cards.  Some 2.5 million emails were sent to customers this year alone including this reminder and there has been extensive publicity through the Metro publication (travel page and full page advertisements), the TfL website and via social media.

TfL and the card issuers have been promoting contactless payment for many months now and this will continue. Using contactless removes the issue of accumulated unspent funds left on unused Oyster cards.  

The take-up of contactless has been hugely successful. Almost 20 per cent of all pay as you go journeys are now made using contactless, making London the world leader in this regard.