Overcrowding on London Underground

Meeting: 
MQT on 2015-07-15
Session date: 
July 15, 2015
Reference: 
2015/2029
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

The Datastore only provides information for delays on the London Underground due to overcrowding up until October 2014. Please provide updated figures for these delays.

Answer

Answer for Overcrowding on London Underground

Answer for Overcrowding on London Underground

Answered By: 
The Mayor

London Underground services performance information is updated regularly and the latest report - for Period 1, ending 2 May - is available on both the London Datastore and the TfL website.

Crowding is currently reported within the Customers & Public category of the Lost Customer Hours measure in London Underground performance reports. Train delays recorded against crowding are not reported separately, although this is currently under review. In the meantime, I have asked TfL to collate and send you this information.

 

Updated answer received from Transport for London on 27 August 2015:

Across the Tube network as a whole, delays have fallen by 43 per cent since 2008/09 while customer satisfaction scores have risen to record levels. This is at a time when the Tube is carrying more passengers than ever before.

Crowding is more often a consequence rather than a cause of delays. For example, if a customer is taken ill on a train this can result in the train being held at a platform for a few minutes, while help is summoned. During this time the interval between trains might stretch from a minute and a half to two or three minutes, allowing platforms to become crowded, which in turn may result in queuing at busier stations along the line.

Delays attributed to crowding are not currently reported separately. Crowding is reported within the Customers & Public category of the Lost Customer Hours measure in the London Underground (LU) performance report. This measure is designed to include the knock-on effects of delays for all incidents, including crowding. LU services performance information is updated regularly and the latest report - for Period 3 2015/16 is available on the TfL website: https://tfl.gov.uk/corporate/publications-and-reports/underground-services-performance

The attached information [at Appendix N] shows the number of incidents attributed to crowding, which have caused delays of two minutes or more in financial years 2014/15 and 2015/16 up to and including Period 3 (which ended on 27 June 2015).

 

Attachments: