CPS Phone Delays

MQT on 2015-06-17
Session date: 
June 17, 2015
Question By: 
Tony Arbour
GLA Conservatives
Asked Of: 
The Mayor


An HMIC joint inspection of the provision of charging decisions found that police officers are being put on hold for hours before getting through to the CPS, meaning that they are being taken away from their frontline duties. What steps are the Metropolitan Police Service in conjunction with the CPS taking to rectify this?


Answer for CPS Phone Delays

Answer for CPS Phone Delays

Answered By: 
The Mayor

The situation described is improving significantly. The MPS Digital Submissions Process, officers submitting case files via e-mail, has proved so effective it is being adopted nationally.  There is still a contingency for phone consultation, the average time officers spend waiting before speaking to a lawyer is currently 4½ minutes. Crown Prosecution Service has re-aligned staff providing additional resources. The MPS has a dedicated Crown Prosecution Service liaison role and regular meetings are held to discuss common issues. Officers have been provided with guidance to enable better understanding of the routes to obtaining charging advice and common errors with file submissions.