Bus stops and shelters

MQT on 2015-06-17
Session date: 
June 17, 2015
Question By: 
Tony Arbour
GLA Conservatives
Asked Of: 
The Mayor


I have had several complaints recently regarding the re-siting of bus shelters and stops, resulting in the line of sight being impeded. Throughout my constituency, there appears to be no consistency in the placement of the bus stop sign - some stops are at the oncoming side of the shelter and some are at the rear.  For instance, at Graemesdyke Avenue the stop is located before the shelter at the kerbside, whereas at Queen Mary Hospital, Roehampton Lane and also at Roehampton University, the bus stops are beyond the shelter, i.e. at the far end.

What guidelines are used when considering where the shelter is to be placed in relation to the bus stop sign and will the Mayor ask Transport for London to consider sympathetically requests for stops to be moved in order to improve the line of sight for its customers?


Answer for Bus stops and shelters

Answer for Bus stops and shelters

Answered By: 
The Mayor

The positioning of bus stop posts in relation to bus shelters is impacted by the topography of the site which will in turn influence the type and orientation of the bus shelter. Though consistent, it is not a 'one size fits all' approach. The shelter position is dictated by a range of factors including footway width, pedestrian footfall, presence of underground services, street furniture, trees and the need to ensure that the stop is accessible to all customers.  Where it is necessary to use a shelter with its back to the kerbside then the bus stop post is located prior to the shelter so that the shelter does not restrict access to the bus.  Where the shelter is located at the rear of the footway facing towards the roadway then the stop is generally sited after the shelter as the shelter does not provide an obstruction.

TfL is happy to review the layout of any bus stop where there is an opportunity to improve the customer experience. In fact, the bus stop you mention at Graemesdyke Avenue has been reviewed recently and will be changed to have the shelter facing the road and the stop at the far end. This is programmed to be completed by the end of June.