Private Hire Licence Renewals

Meeting: 
MQT on 2015-06-17
Session date: 
June 17, 2015
Reference: 
2015/1919
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I continue to receive correspondence from existing private hire and black taxi drivers who are experiencing unacceptable delays with getting their licences renewed. How many drivers who are renewing their existing licence are kept waiting and what are the reasons for this? How can TfL minimise these delays as clearly drivers are unable to work with expired licences.

Answer

Answer for Private Hire Licence Renewals

Answer for Private Hire Licence Renewals

Answered By: 
The Mayor

TfL makes every effort to ensure an application is processed within a timely manner.  This includes sending out licence renewal applications four months in advance of the licence expiring, to help ensure drivers can continue to work. 

However, there are a number of factors that can delay a final decision being made, which can be outside of its control.  One of the main reasons that can delay a final decision is where an enhanced Disclosure and Barring Service (DBS) disclosure is not available at the time the application is initially assessed. As you may be aware there have been changes made by the DBS, which has compelled TfL to request a copy of an applicant's disclosure before it can process a renewal application.  This means any delays at the DBS can result in TfL being unable to issue a new licence before the expiry of a current one.

TfL has raised concerns regarding the impact the delays are having upon its applicants with the DBS and have been reassured they are addressing the delays and the reasons underlying them.