Engine idling complaints

Meeting: 
MQT on 2015-06-17
Session date: 
June 17, 2015
Reference: 
2015/1724
Question By: 
Stephen Knight
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

Further to MQ2014/3099, are you now in a position to confirm the number of reports Transport for London (TfL) received via its dedicated 'No Engine Idling' email address ([email protected]) in 2011, 2012, 2013 and 2014?

Answer

Answer for Engine idling complaints

Answer for Engine idling complaints

Answered By: 
The Mayor

Between 1 January 2011 and 31 December 2014, TfL received 817 reports of engine idling, all of which were dealt with.

While the dedicated 'No Engine Idling' email address was contacted 51 times since its creation, it was not as heavily used as TfL had anticipated. Instances of engine idling are mostly reported via TfL's traditional customer service channels.