Uber (2)

Meeting: 
MQT on 2015-06-17
Session date: 
June 17, 2015
Reference: 
2015/1709
Question By: 
Darren Johnson
Organisation: 
City Hall Greens
Asked Of: 
The Mayor
Category: 

Question

Is there a requirement for the regulator's name and contact details to be displayed on any web site that a private hire operator uses? If not, will you look into changing this? 

Answer

Answer for Uber (2)

Answer for Uber (2)

Answered By: 
The Mayor

There is currently no requirement for licensed private hire operators in London to display TfL's name and contact details on their websites.  However, as part of the Private Hire Regulations Review, TfL is considering a number of measures to increase the visibility and accessibility of our complaints process, and improve systems for passengers to give feedback and make complaints about both taxi and private hire services.