New Bus for London design issues

MQT on 2015-05-21
Session date: 
May 21, 2015
Question By: 
Valerie Shawcross
Labour Group
Asked Of: 
The Mayor


I have been contacted by a constituent who has asked me to put the following point to you regarding the design and layout of the New Bus for London vehicles and I would be grateful for a response which I can pass to them:

'The much promoted get on and off facility rarely works as there often seem not to be conductors and therefore the back doors are shut most of the time- at least that is how it appears. The seating is poorly designed and uncomfortable and the space occupied by two stairways seems counter-productive.'


Answer for New Bus for London design issues

Answer for New Bus for London design issues

Answered By: 
The Mayor

The New Routemaster scores three points higher than standard buses in the fleet in customer satisfaction surveys during 2014 which shows how popular it is. The three entry points offer efficient boarding and alighting at stops and the two staircases are an advantage as they help reduce passengers moving in opposite directions to and from the upper deck on all routes on which they are deployed. The versatility of the vehicle enables it to be operated with a second crew member at the busiest times (typically 6am to 7pm on weekdays) on routes where they give the greatest passenger benefit. The seats are ergonomically designed with cushioning and some with higher seat backs than normal. So, although I regret to hear you constituent finds fault with them, I would stress the design features find more merit with passengers at large.