Emergency services' workers mental health

MQT on 2015-03-25
Session date: 
March 25, 2015
Question By: 
Roger Evans
GLA Conservatives
Asked Of: 
The Mayor


An online survey conducted by Mind recently found that 87 per cent of emergency service employees had experienced stress, low mood and poor mental health while working. What programmes are in place to protect the mental health of emergency services' staff in London?


Answer for Emergency services' workers mental health

Answer for Emergency services' workers mental health

Answered By: 
The Mayor

Please find below a list of the programmes in place to support the mental health and wellbeing of London's emergency services staff:


Metropolitan Police Service:

          A 24-hour advice and support phone line with referral for counselling if appropriate

          Team and individual debrief services from MPS counsellors following a serious incident

          Advice and support pages on the MPS intranet

          Welfare seminars for supervisors, including the WRAP Programme (Wellness Recovery Action Plan), and agreement between the supervisor and individual about what should happen if an employee goes into crisis.

          The MPS is also working with MIND to implement the Time to Change Programme and the Blue Light Project.


London Fire Brigade:

          Fit for Life, a 1:1 tele-coaching programme provides structured programmes to help build resilience and combat stress amongst LFB employees.

          An advisory and counselling service

          An employee stress policy

London Ambulance Service:

          Bespoke staff counselling service, with specialist trauma therapy provision

          24/7 employee assistance programme

          Trauma Risk Management (TRiM) consultations, provided after traumatic calls

          Individual stress risk assessment consultations as per HSE management standards

          In-house peer support network (LINC) with 100 volunteers trained to support colleagues.  Senior LINC workers also provide 24/7 helpline

          Wellbeing training programme which covers stress, resilience, PTSD, nutrition and sleep.

          Monthly wellbeing magazine

          Information leaflets/pamphlets covering debt, bereavement, anxiety, stress, nutrition, exercise etc.