191 bus route (1)

Meeting: 
MQT on 2015-03-25
Session date: 
March 25, 2015
Reference: 
2015/1114
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have received complaints about the poor service passengers experience on the 191 bus route which passengers often have to wait long periods for the next bus to arrive. Buses not arriving as scheduled particularly affect disabled and elderly passengers who may have difficulty in waiting at a bus stop. Will you conduct a review into this service and take actions to improve the service for commuters?

Answer

Answer for 191 bus route (1)

Answer for 191 bus route (1)

Answered By: 
The Mayor

In December 2014, TfL invested extra resources on route 191 to implement an improved schedule providing extra resilience for buses to complete their journeys and improve reliability.  Since then, the route has been achieving its overall reliability targets.  However, TfL is aware delays are still being experienced at peak times and are working with the operator to ensure these are managed appropriately.  TfL is also working alongside Enfield Council to investigate additional Bus Priority measures along more congested parts of the route.