Bus stop accessibility 3

Meeting: 
MQT on 2015-03-25
Session date: 
March 25, 2015
Reference: 
2015/1037
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Where temporary bus stops have been put in place to allow for road works, how many recorded complaints have there been to TfL about accessibility of these bus stops in the last 2 years? How long have TfL taken to respond to these complaints and what was the result of each complaint? Does TfL provide contact details at temporary bus stops to receive comments and complaints?

Answer

Answer for Bus stop accessibility 3

Answer for Bus stop accessibility 3

Answered By: 
The Mayor

TfL has been conducting more in-depth analysis of bus network complaints from 2014 which, unlike earlier years, enables it to separate out more subjects, such as temporary from permanent stops as well as look for accessibility issues.

For the full calendar year, it found only three complaints of this nature. Two received telephone responses on the day of the query, and the third did not require a reply. In relation to the 19,000 stops in London and 2.4 billion passenger journeys made a year, this is a tiny fraction.

If your question relates to an individual who has written to you about a specific issue and you can forward details to TfL, I will ask for the case to be investigated.

TfL's contact details are posted on all fixed bus stops on the network and displayed inside all buses themselves. It will consider adding these to temporary bus stops if a suitable form of display and wording can be found.