Clarification of Off-peak refunds

Meeting: 
MQT on 2015-03-25
Session date: 
March 25, 2015
Reference: 
2015/1031
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

The Mayor claimed passengers who have incurred higher costs from January 2nd until April due to huge increases in off-peak PAYG fares from Zone 4-6 will be refunded for this period. Please could Transport for London clarify what date will passengers receive the refund for the incurred cost of the off-peak PAYG cap Zones 4-6 since January 2nd 2015?

Answer

Answer for Clarification of Off-peak refunds

Answer for Clarification of Off-peak refunds

Answered By: 
The Mayor

I am pleased to confirm that TfL will shortly be implementing automatic refunds, in line with my earlier announcement.

Refunds will be available both to Oyster and contactless users.

Full details regarding dates and timings, including retrospective payments, are being posted on the TfL web-site at: http://www.tfl.gov.uk/fares-and-payments/replacements-and-refunds.

TfL is communicating details of how the refund payments will be made via its social media channels, and have been contacting registered customers who are due a refund payment by email from the beginning of April.