Priority access for wheelchair users in Edmonton

MQT on 2015-03-25
Session date: 
March 25, 2015
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
The Mayor


I am disappointed to still be receiving complaints of wheelchair users not being able to board buses in Edmonton after I have repeatedly raised this issue with yourself and TfL. The complaints I am receiving relate to buggies occupying the wheelchair space and the drivers denying access, on routes 349 and 279. It is unacceptable for drivers not to follow the guidance in the Big Red Book regarding priority access for wheelchairs. What action will you take to ensure that all bus drivers follow this guidance?


Answer for Priority access for wheelchair users in Edmonton

Answer for Priority access for wheelchair users in Edmonton

Answered By: 
The Mayor

TfL will contact the operator of routes 279 and 349 to make sure it is fully aware of guidance on the prioritised use of the bay area, and the need for drivers to use the public address system where necessary to explain this. In the meantime, TfL is looking to refresh its wheelchair space priority campaign to help emphasise this approach.

Advice is also being reinforced by a new training film called 'All Aboard' which has been produced in collaboration with Transport for All and Age UK London. Most, if not all drivers should have participated in this interactive form of training by the end of summer.

If customers believe this policy is not being applied in practice, they are encouraged to report this to TfL with as much detail as possible about the incident so each case can be investigated on their behalf. There is also £25 million in the TfL Business Plan for driver training which primarily will be used to improve the customer experience.