Overcrowding and safety on underground platforms (1)

MQT on 2015-03-25
Session date: 
March 25, 2015
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


The increase in passengers using the Northern Line as an alternative to other routes into London Bridge during the disruptive station rebuild works is having a dangerous effect. Clapham South is an already overcrowded station, with a narrow platform, that has seen a marked increase in passengers. With particular reference to the incident at Clapham South on 12th March, what extra measures is TfL taking to ensure the safety of passengers on platforms during periods of significant overcrowding?


Answer for Overcrowding and safety on underground platforms (1)

Answer for Overcrowding and safety on underground platforms (1)

Answered By: 
The Mayor

The safety of its customers and staff is TfL's top priority and it does all it can to ensure customers can travel safely at all times.

Safety risks are kept under continual review and control measures are put in place to ensure the safety of customers and staff. London Underground (LU) covered by an extensive network of 12,000 CCTV cameras, and Help points give passengers and staff access to the station supervisor's office at the touch of a button. If a member of staff is unavailable for any reason, the Help point will automatically connect to the emergency services. Every station also has a crowd control plan which ensures that platforms do not become overcrowded, often by reducing entry to the station.

With regard to the incident at Clapham South, thankfully incidents of this nature are extremely rare and the Tube is one of the safest railways in the world. Although the investigation needs to take its course, CCTV footage shows that the platform in question at Clapham South Underground station was not overcrowded at the time of the incident. Staff were also on-hand to provide assistance. They play a key role in keeping customers safe, and we are bringing more of them out from under-used ticket offices to where they can serve customers most usefully, including on platforms.