Loop systems for deaf passengers after 'Fit for the Future'

Meeting: 
MQT on 2015-02-23
Session date: 
February 23, 2015
Reference: 
2015/0734
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Ticket offices used Loop systems to assist deaf passengers, without this busy stations can be a noisy environment inaccessible to deaf users. With the elimination of ticket offices rolling out this year there will no longer be loop systems. What is being put in place to assist deaf passengers?

Answer

Answer for Loop systems for deaf passengers after 'Fit for the Future'

Answer for Loop systems for deaf passengers after 'Fit for the Future'

Answered By: 
The Mayor

In future, staff will be available in ticket halls where they can offer a wider range of assistance and information to customers than at present, including visual information via handheld mobile devices.

Help Points are being installed in every ticket hall to ensure that customers can contact a member of staff for assistance. All Help Points will contain an induction loop to assist deaf and hearing impaired customers so they can speak directly to a member of staff. The installation of induction loops was a specific requirement of the London Underground Fit for the Future Stations Accessibility Working Group, of which Action on Hearing Loss is a member.