Russell Square station

MQT on 2015-02-23
Session date: 
February 23, 2015
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


Russell Square station is crazily busy much of the time, especially in the summer especially due to tourists and other visitors who need a proper, legible system for them to engage with i.e. ticket booths and a clear place to queue.  Will you review the planned ticket office in light of this demand ?


Answer for Russell Square station

Answer for Russell Square station

Answered By: 
The Mayor

The plans to modernise the Tube meet the needs of both Londoners and visitors to London. Sales at ticket office windows have fallen by 28% between 2010 and 2013, a drop of 13M across the network. Ticket machine sales have risen by a fifth over the same period. Staff will be more visible and available in ticket halls to help customers.

At Russell Square we have already upgraded the ticket machines to provide more functionality in 17 languages, including English, for regularly used tourist transactions such as Oyster refunds. Later in the year we will be providing two additional ticket machines and will be reviewing station management arrangements as part of wider changes to the ticket hall.