Destination bookings policy

MQT on 2015-02-23
Session date: 
February 23, 2015
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Will you direct TfL to reinstate the requirement for private hire drivers and operators to record a destination at the time of booking?


Answer for Destination bookings policy

Answer for Destination bookings policy

Answered By: 
The Mayor

The regulations around recording a destination are clear and have not been changed by TfL.

The regulations require an operator to record "the main destination specified at the time of the booking", and even then, only at the commencement of the journey, not at the time of the booking itself. If no destination is specified by the customer (as there is no legal requirement for a customer to specify one) then the operator is under no legal obligation to record one. The purpose of the regulation is to ensure the safety of passengers and drivers by providing a complete and accurate record of the journey. It also allows the driver to plan the route in advance and the operator to accurately quote a fare.

However, TfL will be reviewing the obligations of private hire vehicle operators including what information they must record before commencement of a journey as part of a forthcoming Private Hire Regulations Review, which will be published for consultation shortly.