A constituent has had a disabled person's railcard for many years. For the past 6 years the constituent has been trying to get this disabled person's railcard connected to and registered for disabled discounts on travel undertaken on Oystercard. After trying several different tube station ticket offices in the past, the constituent finally found one in East London that registered the Oystercard for disability discount . This expired on 1st June 2011.
Since then the constituent has taken the disabled person's railcard and the old Oyster photocard as proof of disability for registering the Oyster for disabled discounts. At every station the constituent has been to, including after speaking to supervisors, the constituent has been informed that this registration cannot be done at the tube station, and that the constituent should go to the post office.
However, the post office have said they cannot do it there and that it is a matter for TfL. This has caused tremendous stress and expense. My constituent has been made to feel humiliated about asking for discount. My constituent has even been told there was no entitlement to discount on peak travel and on travel on Oyster, and was only entitled to discount for national travel. Eventually my constituent gave up and has ended up paying full fare for 3.5 years - not including the period before June 2010 - when only 1 member of staff over a period of 6 years knew how to do this.
My constituent has now been on TfL's the website to find out about cheaper travel. Having been told for so long that the railcard could not be connected to the oyster card for 30% discount my constituent was shocked to find out that that was right all along. On the webpage it clearly states that by going to any tube station office a disabled person's railcard can be connected to Oyster.
Now my constituent has been left with the knowledge that despite all these efforts over the past 6 years discount has been credited for only one year as a result of TfL staff not being properly trained to process disabled person's applications for discount on their Oyster.
Do you agree that TfL have failed in their responsibilities to my constituent under the Disability Discrimination Act ; what steps do you propose to take to put the matter right: and how will you resolve this in future, bearing in mind your forthcoming cuts of ticket offices?