further to Question No 2014/5168
Many of my constituents have complained to me about not being able to access BT highspeed broadband. Their complaints have been ignored. When taken up and escalated on their behalf, including with Andrew Campling, BT London Chief Executive, the complaints remain ignored and unanswered. Will you take up with BT their arrogant treatment of Londoners in this way and ensure that reasonable complaints about lack of access are properly investigated and a reasoned answer provided, preferably explaining what will be done to enable connection to take place and the timescale for such connection?
your answer being
Officers are drafting a response which will be sent shortly.
when will I receive a substantive reply ?