BT highspeed broadband

Meeting: 
MQT on 2015-01-21
Session date: 
January 21, 2015
Reference: 
2015/0149
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

further to Question No 2014/5168

Many of my constituents  have complained  to me about  not being able to access BT highspeed broadband. Their complaints  have been ignored. When taken up and escalated on their behalf, including with Andrew Campling, BT London Chief Executive, the complaints remain ignored and unanswered. Will you take up with BT their arrogant treatment  of Londoners in this way and ensure that reasonable complaints about  lack of access are properly investigated and a reasoned  answer provided, preferably explaining what will be done  to enable connection to take place and the timescale for such connection?

your answer being

Officers are drafting a response which will be sent shortly.

when will I receive a substantive reply ?

Answer

Answer for BT highspeed broadband

Answer for BT highspeed broadband

Answered By: 
The Mayor

My officers have contacted Andrew Campling, who is BT's General Manager for London to discuss this issue, and have yet to receive further information. Complaints regarding BT are best addressed to the communications regulator Ofcom.

My officers and I have met with BT on many occasions. They attended my Connectivity Advisory Summit held in September last year and have joined my Connectivity Advisory Group.

London has a large number of connectivity providers that offer a variety of services to both residential and commercial properties across the capital.  Indeed over 500 have registered as suppliers for the Superfast Connection Voucher scheme, where businesses can receive up to £3,000 to install high-speed broadband. More information can be found at www.london.gov.uk/broadband.