Broadband Voucher Scheme-Super Connected Cities

Meeting: 
MQT on 2014-12-17
Session date: 
December 17, 2014
Reference: 
2014/5899
Question By: 
Fiona Twycross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

In answer to MQ 2014-4586 you state the average connection lead in time is approximately nine weeks in London. Do you think it is acceptable for businesses to have wait that long to be connected?

Answer

Answer for Broadband Voucher Scheme-Super Connected Cities

Answer for Broadband Voucher Scheme-Super Connected Cities

Answered By: 
The Mayor

The 9 week connection lead in average was derived on the basis of all approved vouchers. There are a number of reasons for the length of time, including instances where a SME has had a voucher approved but has since decided not to progress and not made us aware. We are trying to establish where this is the case but it undoubtedly skews the current average lead in time.

Based on those voucher approvals which have already had their connection made, the average lead in time is approximately 6 weeks.

We continue to work closely with both suppliers and business applicants to support timely connections.