non-licensed Ambassadors

MQT on 2014-12-17
Session date: 
December 17, 2014
Question By: 
Valerie Shawcross
Labour Group
Asked Of: 
The Mayor


The 2014 TfL Business Plan says, "More than 800 licensed and 1,360 non-licensed Ambassadors are regularly deployed on the network as required". How does someone become licensed?


Answer for non-licensed Ambassadors

Answer for non-licensed Ambassadors

Answered By: 
The Mayor

In order to become licensed, TfL Ambassadors have to undertake a medical assessment and training. They then have to pass a written assessment and a practical assessment at a station.

Staff also undertake a station familiarisation session prior to working at a particular location. Station familiarisations expire after six months and have to be repeated by TfL Ambassadors working a licensed shift at that location. Two other elements of the licence are subject to renewals, Operational Procedures annually, and Medical and Fire & Safety biennially. 

A licensed TfL Ambassador is required to undertake a minimum of two licensed shifts a year as part of their Competence Management System plan, which need to be signed off by the station supervisor. This is to ensure that licensed TfL Ambassadors are fully competent to carry out their duties.