West Anglia Routes Station refurbishments

MQT on 2014-12-17
Session date: 
December 17, 2014
Question By: 
John Biggs
Labour Group
Asked Of: 
The Mayor


The Overground is already established as a strong brand, particularly on the Orbital route, North London Line and Barking-Gospel Oak (albeit where it is chronically overcrowded). It struggles a little more on the Euston-Watford Line. One of its strengths has been the investment in safe, well-lit, clean, staffed stations. It has been suggested that the relatively meagre sum, £25m, available for the 24 stations transferring to TfL will probably not be enough to secure the quality of refurbishment that would be needed to meet the 'brand standard' on these new lines. Is this the case? While new rolling stock will arrive in the foreseeable future, what does your modelling tell you about?


Answer for West Anglia Routes Station refurbishments

Answer for West Anglia Routes Station refurbishments

Answered By: 
The Mayor

London Overground is indeed a strong brand due to its performance as one of the most reliable railways with some of the highest levels of customer satisfaction in the UK. This is my aspiration for the West Anglia inner suburban route. When TfL takes over responsibility for these services in May 2015, it will implement a programme of improvements at the stations managed for TfL by London Overground Rail Operations Ltd. These stations will be branded London Overground and deep cleaned with help points, CCTV and improved customer information systems installed. Staffing levels will be increased to ensure there is always a staff member available when trains are running. Ticket gates will be installed at eleven stations which do not currently have them to help everyone pay the right fare automatically.

New trains will be introduced to the network from 2018 and will provide higher standards of ambience and comfort, including WiFi, air conditioning and walk-through carriages. In the interim period, TfL will refresh and maintain the existing fleet.

These improvements will be carried out over a three year period and will deliver better stations and service for customers. The story of the Overground is one of continual investment and transformation. Bringing the railway up to the high standards our customers now expect has been achieved over a number of years. This will be the case for the West Anglia inner suburban route and the current programme of works marks the beginning, not the end, of our plans to bring that investment and transformation to these routes in north London.