I and S calls Barnet

Meeting: 
MQT on 2014-12-17
Session date: 
December 17, 2014
Reference: 
2014/5263
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

What percentage of I and what percentage of S calls in Barnet were not answered within 15 minutes  and 60 minutes respectively in each of August, September and  October and November 2014 ?

Answer

Answer for I and S calls Barnet

Answer for I and S calls Barnet

Answered By: 
The Mayor

Please find below the % of calls not answered within target times in Barnet.

BARNET

I CALLS % NOT ACHIEVED

S CALLS % NOT ACHIEVED

AUG

12.90%

16.70%

SEP

17.10%

23.40%

OCT

18.60%

21.50%

NOV

16%

20.80%