BT highspeed broadband

Meeting: 
MQT on 2014-12-17
Session date: 
December 17, 2014
Reference: 
2014/5168
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Many of my constituents  have complained  to me about  not being able to access BT highspeed broadband. Their complaints  have been ignored. When taken up and escalated on their behalf, including with Andrew Campling, BT London Chief Executive, the complaints remain ignored and unanswered. Will you take up with BT their arrogant treatment  of Londoners in this way and ensure that reasonable complaints about  lack of access are properly investigated and a reasoned  answer provided, preferably explaining what will be done  to enable connection to take place and the timescale for such connection?

Answer

Answer for BT highspeed broadband