London Bridge

Meeting: 
MQT on 2014-12-17
Session date: 
December 17, 2014
Reference: 
2014/5149
Question By: 
Richard Tracey
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor
Category: 

Question

Are you content that enough is being done to alert the public to the fact that many trains won't be stopping at London Bridge from January?

Answer

Answer for London Bridge

Answer for London Bridge

Answered By: 
The Mayor

As Network Rail has acknowledged, the level of service at London Bridge at the start of the New Year was clearly not what customers deserve. At a meeting on 8 January I raised my concerns directly with Network Rail's Chief Executive. I asked that Network Rail increase the number of supervisory staff during these events and that it work with TfL to overcome the challenges and address the knock-on effect on TfL services.

For its part, TfL has deployed extra staff to assist customers. Tickets from key stations where journeys to London Bridge are affected are being accepted on TfL services and TfL is also putting on dozens of extra bus services out of London Bridge and Waterloo stations.

In advance of the service changes, TfL and the Thameslink team (Network Rail, Southern, Southeastern and GTR) worked together to communicate service changes to customers to help customers to plan ahead. Thameslink has communicated in the affected area of the network since the beginning of December. TfL has also issued extensive communications to customers who use the TfL network who will be indirectly impacted by the service changes.