Step-free access figures

MQT on 2014-12-17
Session date: 
December 17, 2014
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Please publish a table for (a) 2012, (b) 2013 and (c) 2014, showing how often step-free access was not available at London Underground stations due to an absence of trained station staff to ensure lifts could operate, with the information provided showing the stations, date and length of each unplanned closure.


Answer for Step-free access figures

Answer for Step-free access figures

Answered By: 
The Mayor

Lift reliability is generally very good with lifts available for 99 per cent of the scheduled hours in 2013/14 (excluding planned works).

Rarely, there are occasions when there is no staff member present with the necessary training for the lift to be in service. Such occurrences are infrequent and generally of short duration. They only occur when staff are unavailable at short notice, such as reporting sick. London Underground always arranges alternative cover as quickly as possible to enable lift service to be resumed.

When this does result in a temporary loss of step-free station access, it is communicated to customers via the TfL real time information system (including, for example, station electronic service update boards). The information you have requested, as taken from this system, for 2012, 2013 and 2014 is provided in the table attached as Appendix I.