Police action on scamming

MQT on 2014-11-19
Session date: 
November 19, 2014
Question By: 
Fiona Twycross
Labour Group
Asked Of: 
The Mayor


Many Citizens Advice Bureaux report that the police service regularly sends people who've been scammed to their advice sessions, even though scams are a criminal, not civil, matter. Will the Mayor commit to issuing guidance to borough commanders on action that their staff should be taking when members of the public seek help after being scammed?


Answer for Police action on scamming

Answer for Police action on scamming

Answered By: 
The Mayor

Officers are not instructed to refer victims of Fraud to Citizens Advice Bureaus. Ascertaining whether a fraud has occurred or, whether there is a trading standards issue or civil dispute can be complex.


The MPS and College of Policing have already provided computer based training to all officers and frontline staff (via NCALT). This training provided key information on the new Action Fraud Service and how it is operated. It enables officers to define the component parts of various offences under the Fraud Act 2006, whilst also advising them on how to take reports of all Frauds and make them aware of available advice, information, available support and fraud prevention to pass onto the public.


Since Action Fraud started in April 2013 the MPS have continuously provided advice to their front line staff. Firstly through Operation Sterling (Fraud Prevention Team) and latterly by the newly launched Falcon (Fraud and Linked Crime Online) team. There is an ongoing programme of work to ensure all front line staff are up to date with the systems and processes, so that the best possible service is delivered to victims of fraud within London.