Broadband Voucher Scheme/Super Connected Cities (1)

MQT on 2014-11-19
Session date: 
November 19, 2014
Question By: 
Fiona Twycross
Labour Group
Asked Of: 
The Mayor


In relation to MQ answer 2014/4000 can you please detail the average waiting time for a voucher from receipt of application to completion?


Answer for Broadband Voucher Scheme/Super Connected Cities (1)

Answer for Broadband Voucher Scheme/Super Connected Cities (1)

Answered By: 
The Mayor

Upon receiving a completed application, providing the necessary information is present and eligibility confirmed the GLA team typically approve vouchers within 1 or 2 business days. This can be slightly longer in instances of joint applications.

We are aware of some delays occurring post voucher approval before connection is made to the business premises by the supplier, upon which grant payment is contingent. The average connection lead in time is approximately 9 weeks in London. The most common causes of delayed installation are wayleaves and planning consent issues but we are working with the supplier community to monitor any wider issues.