Lost zip cards (2)

Meeting: 
MQT on 2014-11-19
Session date: 
November 19, 2014
Reference: 
2014/4475
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

I have recently heard from a constituent whose 11 year old girl (in school uniform) was left stranded at a bus stop in tears as she could not find her zip card, and was told by the driver "she was not licenced to travel". Do you think it is acceptable to leave this vulnerable child in this manner and what is the correct procedure if a bus driver encounters a child who says they can't find their zip card? How do you ensure that children are not left stranded, particularly when the evenings draw in?

Answer

Answer for Lost zip cards (2)

Answer for Lost zip cards (2)

Answered By: 
The Mayor

No this is not acceptable, and TfL regrets this incident. TfL has a very clear vulnerable passenger procedure and the bus operators and drivers are made aware of this as a key element of the drivers handbook, the 'Big Red Book', which was updated and reissued in June this year. The section on vulnerable passengers clearly indicates that drivers should not leave young people, such as this young girl, stranded if they are vulnerable or obviously in distress. Please could you get your constituent to contact me to give details of the date, time and location of this incident, so that TfL can follow this up with the operator to ensure that the driver is identified and the necessary action taken to prevent any repetition.