Lost zip cards (1)

MQT on 2014-11-19
Session date: 
November 19, 2014
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
The Mayor


How many complaints have been received by TfL in the past three years about schoolchildren being denied entry to bus due to lost/misplaced zip cards? Could you break this down by borough and year please?


Answer for Lost zip cards (1)

Answer for Lost zip cards (1)

Answered By: 
The Mayor

In 2014 to date, there have been 50 complaints about school children being denied entry to buses due to lost or misplaced Zip Oyster cards. This represents 1 or 2 complaints a week across a school population of around 700,000.

My answer to your MQ 2014/4475 gives more detail on this.

Data for previous years is not available as TfL systems previously did not record such detail. A split by borough is not available.