West Anglia Main Line (1)

MQT on 2014-11-19
Session date: 
November 19, 2014
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
The Mayor


What improvements will passengers see on the West Anglia Main Line through Enfield and Haringey when it becomes part of the London Overground, including station improvements, capacity, and increased frequency of trains?


Answer for West Anglia Main Line (1)

Answer for West Anglia Main Line (1)

Answered By: 
The Mayor

TfL will take responsibility for services on the West Anglia inner suburban routes in May 2015 and will implement a programme of improvements at the stations managed for TfL by London Overground Rail Operations Ltd. All such stations will be deep cleaned, help points, CCTV and an improved customer information system will be installed, and staffing levels will be increased to ensure there is always a staff member available when trains are running. Ticket gates will be installed in a number of stations which do not currently have them to help everyone pay the right fare automatically and reduce ticketless travel.

New trains will be introduced to the network from 2018 and will provide higher standards of ambience and comfort, including WiFi, air conditioning and walk-through carriages. In the interim period, TfL will refurbish and maintain the existing fleet.

Some stations will see an increase in frequency on Sundays. In addition, operator incentives will reward punctuality rather than revenue, and reliability will be improved through close working with Network Rail. Customers will benefit from better passenger information, including when things go wrong, and all information will be fully integrated with existing TfL service and customer information.

Improvements will be phased, commencing from the date of transfer and continuing over subsequent years. Progress will be similar to the introduction of London Overground in 2007.