Housing Associations - complaints procedure

Meeting: 
MQT on 2014-11-19
Session date: 
November 19, 2014
Reference: 
2014/4273
Question By: 
Stephen Knight
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Given Housing Associations are increasingly taking on responsibilities typically provided by councils - and often in receipt of large amounts of public money - what steps are you taking to ensure that they meet certain standards of governance? Is it time for all registered social landlords (RSLs) to adopt a common procedure for dealing with complaints from tenants?

Answer

Answer for Housing Associations - complaints procedure

Answer for Housing Associations - complaints procedure

Answered By: 
The Mayor

Housing associations are already required to meet certain standards of governance. However it is not the role of the GLA to police housing association standards, but that of the Social Housing Regulator.