Homophobic incident on TfL bus

MQT on 2014-11-19
Session date: 
November 19, 2014
Question By: 
Darren Johnson
City Hall Greens
Asked Of: 
The Mayor


Given the distressing homophobic incident where a bus driver was reported to have threatened and abused a gay couple on the 89 bus, what are you doing to ensure all bus companies and transport personnel are fully aware of and compliant with of TfL's equality obligations?


Answer for Homophobic incident on TfL bus

Answer for Homophobic incident on TfL bus

Answered By: 
The Mayor

All customers have the right to use our services without fear of being abused and offensive behaviour is completely unacceptable.

This incident is not representative of the 6.5 million passenger journeys made each week day and is not in keeping with the type of services both I and TfL want to provide. As soon as TfL became aware of this incident, it instructed the bus company - Go-Ahead - to investigate this complaint.  Go-Ahead took formal disciplinary action, in accordance with their company policies.  TfL and I are satisfied that appropriate action has been taken.

Our focus is to ensure that every customer, on any part of our network, can expect the same high quality of service.  Therefore, all new drivers are given comprehensive training and, uniquely to London, are required to achieve a vocational BTEC qualification. This training includes around 8-10 hours of diversity training, with the key learning outcome of an understanding of appropriate attitudes and behaviours that ensure all passengers have full and equal access to the bus service.