Portuguese on London Underground ticket machines

Meeting: 
MQT on 2014-11-19
Session date: 
November 19, 2014
Reference: 
2014/4213
Question By: 
Darren Johnson
Organisation: 
City Hall Greens
Asked Of: 
The Mayor
Category: 

Question

Will you ask TfL to review their decision not to include Portuguese on London Underground ticket machines, given there are currently 17 language options displayed on the screen but space for 18 options?

Answer

Answer for Portuguese on London Underground ticket machines

Answer for Portuguese on London Underground ticket machines

Answered By: 
The Mayor

The Tube ticket machines have the capacity for 17 languages.

They already offer English and sixteen other languages - which is the current limit.

Expanding the number of languages beyond this is possible, but would require significant changes to the software used by the machines.

TfL is assessing the implications of providing additional languages as part of continuing work to improve the ticket machines.