Hidden disabilities card scheme

Meeting: 
MQT on 2014-11-19
Session date: 
November 19, 2014
Reference: 
2014/4146
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

Many people with hidden disabilities who have difficulty standing on public transport often find asking other passengers to vacate priority seating awkward, and this can lead to conflict between passengers. Will you look into introducing a card scheme, in addition to or as part of the Travel Support Card, so that those with hidden disabilities are able to access priority seating without facing difficulty from fellow passengers.

Answer

Answer for Hidden disabilities card scheme

Answer for Hidden disabilities card scheme

Answered By: 
The Mayor

I recognise that sometimes people don't offer priority seats to those who need them - especially if their need isn't obvious, and it can also be difficult or uncomfortable for people to ask for a seat.

TfL has been running a campaign across the bus, Tube and tram networks to encourage customers to show more consideration for other passengers, including giving up their seat to those less able to stand. This encompasses poetry posters; audio and visual announcements on board or at stations; social media and online posts featuring a 'priority seats' message.

As part of their regular discussions with representative groups, TfL will be talking to people with hidden disabilities to come up with other possible solutions to this issue and I will ask them to look into the travel card scheme as part of this.