Oyster card online facility

Meeting: 
MQT on 2014-11-19
Session date: 
November 19, 2014
Reference: 
2014/4138
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

I have received complaints that the online facility for checking Oyster card journey history is unreliable and has not been working recently. Please provide information on the performance of this facility, and any improvements that you plan to make.

Answer

Answer for Oyster card online facility

Answer for Oyster card online facility

Answered By: 
The Mayor

The increasing popularity of the online facility means that it is now being used by over 1.1 million customers, with over half a million journey statements provided each month.

TfL is aware of the quality issues that some customers have been experiencing recently and the capacity of the website is being increased to remedy this.

These improvements will become evident to users in the next few weeks.