Bus drivers' discretion - cashless buses

Meeting: 
MQT on 2014-11-19
Session date: 
November 19, 2014
Reference: 
2014/4135
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor
Category: 

Question

Following the introduction of cashless bus services, does TfL keep information on how often bus drivers are using their discretion to allow people without Oyster credit to board? Please provide any relevant details logged.

Answer

Answer for Bus drivers' discretion - cashless buses

Answer for Bus drivers' discretion - cashless buses

Answered By: 
The Mayor

No direct information is kept on how often bus drivers are using their discretion to allow customers to travel if they have insufficient balance on their Oyster card. 

During the first four weeks of cash-free operation TfL requested the bus operators to ensure that drivers treated anyone trying to pay cash, who then did not have a valid Oyster card or contactless payment card, as 'vulnerable' and to allow them to travel.  After this discretionary period drivers were told to operate the normal vulnerable passenger procedure.

During the first couple of months following implementation of cash free operations, the number of fare dispute issues where the driver was advised by TfL's CentreComm operation team to use the vulnerable passenger procedure and allow the passenger to travel, were relatively small (around 2 a day) compared to the overall number of passengers travelling.