Racist abuse and TfL

MQT on 2014-10-22
Session date: 
October 22, 2014
Question By: 
Darren Johnson
City Hall Greens
Asked Of: 
The Mayor


Following a recent well-publicised case where a passenger hurled racist abuse at a group of Jewish schoolchildren on the route 102 bus in Golders Green, yet the driver failed to take appropriate action, will you ask TfL to liaise with bus operators to ensure any incidents of racist abuse on London's buses are dealt with swiftly and appropriately and it is made clear that such behaviour is completely unacceptable?


Answer for Racist abuse and TfL

Answer for Racist abuse and TfL

Answered By: 
The Mayor

Any experience of crime is unacceptable but hate crime of this nature is particularly appalling.

Should a passenger ever feel threatened or at risk, drivers are given clear instructions to contact the 24/7 bus control room in TfL. This team works closely with the police and is able to advise the driver on the appropriate response and request the attendance of emergency services if necessary. TfL and I apologise that this procedure was not followed on this occasion. I have been assured that this incident was fully investigated by the bus operator, Arriva. The driver has been identified and the matter has been dealt with in line with Arriva's disciplinary procedure.

As raised in your question, TfL will also be raising the circumstances of this case with bus operators across the fleet.