Contactless Payment Cards

Meeting: 
MQT on 2014-10-22
Session date: 
October 22, 2014
Reference: 
2014/3960
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

TfL have said, "Card clash is being closely monitored and customers are being refunded when they may have accidentally touched more than one card on a reader and paid with a card they did not intend to use. On average there have been around 1,700 instances each weekday where customers may have accidentally paid with a contactless payment card they did not intend to pay with and all of these are being automatically refunded by TfL. This figure compares with a pre-launch estimate of around 2,000 - less than 0.1 per cent of the smartcard rail journeys made in London every day". Will you commit to publishing monthly data on the number of card clashes?

Answer

Answer for Contactless Payment Cards

Answer for Contactless Payment Cards

Answered By: 
The Mayor

Yes. TfL will publish this data on a quarterly basis from the end of this year and will be broken down by month.

Earl's Court Gyratory