TfL & Buskers

Meeting: 
MQT on 2014-10-22
Session date: 
October 22, 2014
Reference: 
2014/3959
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

A constituent has told me, "Since the beginning of the scheme licence renewal has been automatic, in the absence of a good reason for it not to be. Initially, licence holders received their new licence in the post so long as a minimum number of pitches had been played and there had been no other problems. Since TfL took over running the scheme directly, buskers have been required to visit TfL premises once a year in order to fill out a form confirming that their names, dates of birth, nationality etc. have not changed since the previous year. This process changed for the September 2014 batch of licence renewals and for the first time consisted of a questionnaire hosted by third-company website Survey Monkey, which had to be completed prior to a given closing date. At the end of the survey there was a screen indicating that you had completed the survey but no indication as to whether or not it had been received by TfL or whether it had been filled in completely and correctly. Such indications were sent, by email, by a TfL officer, only *after* the closing date for application renewals had elapsed. I am looking for an undertaking that confirmation of receipt of applications should be issued before the closing date for renewals and not after the closing date for renewals. By this means, someone who has managed to fail to submit their application correctly will get an indication of that fact while there is still time for them to do something about it." Will you provide such an undertaking?

Answer

Answer for TfL & Buskers

Answer for TfL & Buskers

Answered By: 
The Mayor

I can reassure buskers that if they see the on-screen confirmation that their application has been completed, then it has been completed. It is impossible for a completed application not to be received by TfL.

Nevertheless, TfL also sends acknowledgement by email manually. The application period closes at midnight, so applicants who submit their application after 17.00 on the final day do not receive this additional email acknowledgement until the following working day.

This year, as gestures of goodwill, TfL accepted three applications made after the closing date.