Confidence in the Police (1)

MQT on 2014-10-22
Session date: 
October 22, 2014
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
The Mayor


Please break down the following Confidence categories by Age-Group for the past 5 quarters:

       Victims Ease of  Contacting the Police

       Victims Satisfied with Action Taken

       Victims Feel well informed

       Victims feel treated fairly by police

       Victim Satisfaction



Answer for Confidence in the Police (1)

Answer for Confidence in the Police (1)

Answered By: 
The Mayor

Please find attached as Appendix 5 a table of victim satisfaction data for the categories 'ease of contact', 'police actions', ' follow up', 'treatment' and 'Overall satisfaction'. This data is broken down by age group.

The information is taken from the User Satisfaction Survey (USS). This is an assessment by victims of the service received from police. This differs from the PAS as those interviewed have had a specific police encounter as a victim.

Victims are interviewed throughout the year. Top level data is available monthly, with a more in depth analysis being released quarterly. Victims are interviewed 6-12 weeks after the report of their incident.

The PAS interviews victims of Domestic Burglary; Violent Crime; Vehicle Crime and Hate Crime. Exclusion criteria exists for those victims who are under 18; victims of Domestic Violence; or Police Officers on duty.

The survey is conducted via a telephone interview asking victims about their contact, the response they got and how they were treated by police. Approximately 16000 victims are spoken to each year.