Longest S and Longest I Calls: Barnet 2

Meeting: 
MQT on 2014-10-22
Session date: 
October 22, 2014
Reference: 
2014/3768
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

in Barnet , for the last 3 months, how many I calls exceeded the 15 minute target time by  double, ( ie more than 15 minutes thus  taking 30 minutes or more) to be answered?

Answer

Answer for Longest S and Longest I Calls: Barnet 2

Answer for Longest S and Longest I Calls: Barnet 2

Answered By: 
The Mayor

Please see the table below

Please be aware some of these incidents may be due to recording errors.

Barnet

I calls (number exceeding 15 minute target by double)

I calls (% exceeding double)

I call volume

July

1668

15

0.9%

August

1545

24

1.6%

September

1485

26

1.8%