Longest S and Longest I Calls: Barnet

Meeting: 
MQT on 2014-10-22
Session date: 
October 22, 2014
Reference: 
2014/3767
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

For August and September  2014 in Barnet, what was the longest 3 waits for a response to an S call and longest 3 waits for a response to an I call?

Answer

Answer for Longest S and Longest I Calls: Barnet

Answer for Longest S and Longest I Calls: Barnet

Answered By: 
The Mayor

Longest 3 I Grade wait for Barnet  for August

321 minutes, 127 minutes, 94 minutes

Longest 3 I Grade wait for Barnet for September

68 minutes, 63 minutes, 55 minutes

Longest 3 S grade wait for Barnet for August

9769 minutes, 4419 minutes, 2746 minutes

Longest 3 S grade wait for Barnet for September

2379 minutes, 1524 minutes, 942 minutes

Three longest I grade CADS for August - Barnet

CAD 10761/15Aug (321 Minutes) Concern for safety. Two calls came out one after the other and the operator made a mistake and assigned a unit to the wrong incident. A unit was later despatched to the call and resulted the incident as an argument between friends no offences disclosed. 

CAD 8425/12Aug (127 Minutes) Road Traffic Collision. A Traffic was assigned, but Hertfordshire Constabulary deployed to and dealt with the incident, prior to arrival of the MPS.

CAD 4746/06Aug (94 Minutes) Female saying she can't get into her care home and people were trying to steal her lottery numbers.  Call came from a phone box. A Safer Transport unit was assigned but were delayed in attending. When police arrived at the phone box, the female was not there. The caller is well known for suffering from Mental Health Issues.

Three longest I grade CADS for September - Barnet

CAD 9901/24Sep (68 Minutes) Road Traffic Collision. Call was sent to the MPS traffic unit who were unable to assist and a non-response unit assigned.  An area search was completed with no trace however the LAS updated police stating the driver had taken themselves home and wished to see police there.  Call resulted in a Personal Injury report.

CAD 8275/05Sep (63 Minutes) Broken down vehicle on a fast road.  A Safer Transport unit was assigned but their vehicle broke down.  Another Traffic Unit attended the scene. The vehicle was repositioned. 

CAD 9365/02Sep (55 Minutes) Vehicle broken down on a fast road. A Traffic unit was assigned however were dealing with an incident and would make their way after.  Upon arrival on scene the RAC had attended and had towed the vehicle to a safe place.  There was no further cause for police action. 

Three longest S grade CADS for August - Barnet

CAD 4947/02AUG (9769 minutes) Caller reporting he had been threatened. When police called him back he thanked police for their concern but did not wish to take this any further. He had left the address he called from and would not provide a home address or attend a police station. Crime report completed for racial incident.

CAD 5700/14AUG (4419 minutes) Confused, elderly female trying to contact a friend. Unit attended within two hours but due to an administrative error the time of arrival was shown 48 hours after police attended.

CAD 4448/11AUG (2746 minutes) Shoplifting. This was sent for an appointment and should have been regarded to an Extended grading, however due to an administrative error the grade was not changed. Resulted as a shoplifting crime report. Call resulted in a crime report for Theft-shoplifting.

Three longest S grade CADS for September - Barnet

CAD 2190/28SEP (2379 minutes)  Criminal damage to motor vehicle. This was sent for an appointment and should have been regarded to an Extended grading, however due to an administrative error the grade was not changed. Call resulted in a crime report for criminal damage to motor vehicle.

CAD 550/02SEP (1524 minutes) Concern for safety. Police attended 85 minutes after the initial call to police. Due to an administrative error the time of arrival was shown 24 hours after police attended. Call resulted in no offences disclosed.

CAD 8070/05SEP (942 minutes) Attempted Burglary. Due to a very busy night the caller was offered an appointment for the following morning. As this was sent for an appointment it should have been regarded to an Extended grading, however due to an administrative error the grade was not changed. Call resulted in an Attempted Burglary crime report.