Complaints against private landlords

Meeting: 
MQT on 2014-10-22
Session date: 
October 22, 2014
Reference: 
2014/3680
Question By: 
Jennette Arnold
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

As you already know, complaints against private landlords are increasing. What is your strategy to combat this?

Answer

Answer for Complaints against private landlords

Answer for Complaints against private landlords

Answered By: 
The Mayor

83 per cent of tenants surveyed by DCLG are happy with the service they receive from their landlord, while I want improved standards in the PRS. This is why I have introduced the London Rental Standard to increase professionalism in the sector. I also support compulsory membership of an independent consumer redress scheme for all letting agents.